Refund Policy
Your right to refund
You may request a refund within 7 days of subscription, provided you have not substantially used the paid services — in line with UAE consumer-protection law and applicable local regulations wherever you are.
How refunds are processed
Subscriptions are processed securely through Stripe on the web. To request a refund, email support@qrkhatm.com from your registered email within the 7-day window — approved refunds are returned to your original payment method within 5–10 business days.
Technical-issue refunds
If a technical problem prevents you from using the Service, contact us — refunds for verified technical failures are honoured even outside the 7-day window.
Unused PDF add-on
The PDF add-on is paid together with QR Dynamic and priced by file size, from 10 MB up to 50 MB. If no QR code is created within 7 days of payment, we refund the PDF add-on automatically to your original payment method and remove it from your subscription — you do not need to ask. Your QR Dynamic subscription itself is not affected.
Final decision
Refund decisions are made by our support team in line with this policy and applicable consumer-protection law.
Free trial
The free QR code is provided at no charge — no payment is taken for it, so no refund can arise.
Contact for refunds
Email: support@qrkhatm.com — we respond within 48 hours on business days.